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Employee experience (EX) is a hot topic, especially where HR is concerned. In fact, it’s so hot, that it’s already under threat, with organizations adopting it haphazardly without a clear supporting strategy. All too often, HR centres efforts round the employer’s point of view. We believe it’s time to re-evaluate things and start thinking in actual employee experience and not in processes.
Often considered labor-intensive and with little appreciation from end users, facility management is traditionally a cost-driven operation. Now, with employees looking for seamless user experiences that give meaning to their working life, it’s time for facility management to embrace new technologies to create a common data environment that provides what employees are looking for.
We all know from personal experience how difficult it can be to arrange a proper meeting. It requires orchestration of 5 things – people, space, technology, amenities and catering, each typically organized by employees through more than 6 different systems or channels (e-mail, phone, intranet, face-to-face, chat, etc.). Meeting rooms always appear empty when you walk by, but when you need to actually book one, they’re not available.
In the past years, developments in facility management have shown a strong tendency of professionalization and clustering of services. This has brought both challenges and opportunities. On the one hand, clustering of services requires seamless communication between all stakeholders involved, while on the other, it offers the possibility to take facility management to the next level.
Making use of your company’s facilities should be simple. After all, they’re there to support your employees in their daily tasks. In practice however, even something as simple as making reservations for catering takes considerable effort. A waste of valuable time for your company and your employees. Luckily, there’s a solution.